Digital Government + Procurement Challenges

Digital Government + Procurement Challenges

The Ministry of Citizens’ Services collaborated with five partner agencies to present sessions aimed at finding innovative solutions to important public services Challenges.

Innovation Marketplace

Digital Government + Procurement Challenges

In support of its role developing the Province’s approach to Digital Government, and the recent launch of the Procurement Concierge Program, the Ministry of Citizens’ Services collaborated with five partner agencies – the Ministries of Health, Education and Indigenous Relations & Reconciliation; the Climate Action Secretariat; and the B.C. Wildfire Service –  at the 2019 #BCTECHSummit to present sessions aimed to discover innovative solutions to important public services Challenges, for the benefit of people all across the province.  Details of each session and Challenge are described below.

1. Ministry of Environment and Climate Change Strategy:  Climate Action, Vehicle Kilometres Travelled –  The Province is actively looking for options to determine robust vehicle kilometres travelled (VKT) information across B.C. In the absence of this information, the Province is unable to accurately track climate action progress in the transportation sector, due to a lack of robust and consistent bottom-up data. This inhibits not only the Province, but also local governments, transportation authorities and others to both design and evaluates programs and policies that are sensitive to VKT. In addition, without this high-resolution data, emissions disaggregation by the transportation sector, vehicle class, fuel type and region is unachievable, making it difficult to isolate causal relationships between data and policies and programs. The Province would like to invite tech providers to pitch ideas on how to collect data on vehicle kilometres travelled to inform transportation policies and programs in B.C. 

 2. Ministry of Health: Patient Empowerment Platform –  As part of the transformation of the B.C. health care system that will empower patients to achieve their optimal health and wellness goals, B.C.’s Ministry of Health is pursuing a Digital Strategy for the provincial health sector that embraces innovation and consumer-centric health care.  A component of this Strategy is the development of a “Patient Gateway” that will enable patients to access all their health information and services.  In order to implement this vision, the Ministry wishes to convene a consortium of leading BC tech companies to collaborate on the development of this platform for integrated, enhanced patient experiences and outcomes.  The Ministry envisions an open, standards-based platform capable of integrating with wider health sector assets and private sector solutions, grounded in a reference architecture able to support the interoperability of diverse systems and tools. This will be a component of the broader Digital Strategy that embraces digital innovation that is disrupting health care, including the explosion of consumer-centric health care, innovation that increases access to health care and removes barriers, and advancements that help to pivot health care from diagnosis and treatment to wellness, prevention and self-management.

3. Ministry of Education: Student-centred Scholarship Delivery – The Ministry of Education’s Student Certification Branch (SCB) oversees a Provincial Scholarship Program (total value of $17.3 million) for students graduating from the B.C. K-12 Education system. Administration of these awards is still embedded in 20th century processes – e.g. paper applications and award vouchers; use of standard mail services to communicate with students and process awards; reimbursement through cheques and standard mail; and scanning, storing and sharing documents with multiple recipients for award adjudication purposes. The multitude of processes result in significant barriers and delays, resulting in financial hardship for students as they 1) apply for scholarships, 2) seek to determine the status of their scholarship, and 3) attempt to use their scholarship in support of their post-secondary education and training. The Ministry is seeking an easy-to-use and adaptable solution that provides an end-to-end service from the view of students and award administrators for application submission, adjudication, notification, issuance and redemption of scholarships.   

4. B.C. Wildfire Service: Incident Tracking – The B.C. Wildfire Service (BCWS) requires a technical solution to create and manage wildfire incidents – to digitally track, assign and mobilize resources, in real time, to incident and office locations – utilizing a single source of resource data when doing so.  The solution must be functional on a variety of platforms (mobile, tablet, desktop, web) and help to streamline BCWS’s current processes. 

 5. Ministry of Indigenous Relations & Reconciliation: BC-First Nations Agreements & Obligations Tracking – The province makes dozens of agreements with First Nations each year, each containing numerous obligations and commitments for BC and/or First Nations to carry out.  The successful completion of these commitments and obligations is critical to maintaining, and building, true, lasting reconciliation with Indigenous peoples, closing socio-economic gaps, and creating a sustainable economy. Tracking and work-planning for these commitments is a time and labour intensive task, and is carried out inconsistently across the province. The province wants to develop a web-based application that can: 

  • Upload agreements, and their commitments, into the web-based platform 
  • Track, hold accountable responsible parties,  work plan for, and report out on the various commitments 
  • Conduct analysis to determine the level of obligations met, areas of difficulty, and other analytics 
  • Be robust enough to manage a variety of types of commitments – meetings and other forms of collaboration, financial, social-outcomes, reports, etc. 
  • Have functionality to link with other applications related to relationships and interactions with Indigenous peoples in the province. 

Although the initial functionality will be focused on delivering the commitments/obligations, this application could have use across the provincial government, in any commitment and tracking scenario. 

The Digital Government + Procurement Challenges are no longer accepting new applications.